Customer Service Representative

About the role

This full‑time position is based at Bahria Paradise Commercial Phase 4 in Islamabad, offering a blend of on‑site work with occasional work‑from‑home flexibility. You will serve UK‑based customers, handling both sales and after‑sales interactions to ensure a high level of satisfaction.

Key responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information on products and services, supporting the sales process.
• Resolve issues promptly, maintaining a professional and courteous tone.
• Identify opportunities to improve the customer experience and relay feedback to relevant teams.
• Maintain detailed records of interactions in the company’s CRM system.

Required profile

• High school diploma or equivalent; additional customer‑service certifications are a plus.
• Strong communication skills and a customer‑focused mindset.
• Ability to work effectively under pressure and meet performance targets.
• Prior experience in a customer‑service environment is preferred but not mandatory.

Required skills

• Familiarity with AI tools and general IT concepts.

What we offer

• Competitive salary with performance‑based bonuses.
• Opportunities for professional development and career growth.
• Supportive team environment with flexible work options.