Customer Services - On Site (English Speaking)

About the role

ReallTime is looking for an English-speaking candidate for a full-time, on-site Customer Services position in Lahore. The company builds customer loyalty through genuine care for each interaction, anticipating customer needs and delivering timely, tailored solutions. The role handles incoming customer inquiries and resolves issues efficiently.

Key responsibilities

• Handle incoming customer inquiries by phone and other channels and give clear, courteous responses.
• Resolve issues efficiently and follow up proactively with customers to ensure satisfaction.
• Document interactions accurately and escalate complex concerns when necessary.
• Maintain professional phone etiquette and adhere to company service standards.
• Collaborate with colleagues to improve the overall customer experience.
• Take part in training sessions and share feedback to help improve service processes.

Required profile

• Strong customer-facing skills, including customer support and customer service.
• Ability to promote a positive customer experience and keep customer satisfaction high.
• Professional communication skills with excellent English phone etiquette.
• Good listening, problem-solving and conflict-resolution abilities.
• Comfortable working in an on-site, fast-paced environment in Lahore.
• Willingness to work flexible shifts and to collaborate in a diverse team.
• Prior experience in customer service or support is preferred but not required.

Required skills

• Basic computer literacy.
• Familiarity with customer service or call center tools.