Customer Success Manager

About the role

We are seeking a Customer Success Manager to own the post‑sales journey for our enterprise customers, from onboarding through renewal and expansion. You will act as a trusted advisor to stakeholders ranging from QA engineers to CIOs and CTOs, driving adoption, retention and growth across strategic accounts.

Key responsibilities

• Account Ownership – Serve as the primary point of contact for a portfolio of enterprise customers throughout their lifecycle.
• Onboarding – Lead implementation kick‑offs, define success milestones and accelerate time‑to‑value.
• Adoption & Health – Monitor usage and health scores, conduct quarterly business reviews and proactively address at‑risk accounts.
• Executive Relationships – Build trust with senior stakeholders (CIOs, CTOs, VPs) and communicate ROI.
• Renewals & Expansion – Partner with Sales to secure renewals, upsells and cross‑sell opportunities.
• Voice of the Customer – Capture feedback and feature requests to inform the product roadmap.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering and Support to resolve issues efficiently.
• Advocacy – Develop customer champions and obtain references, case studies and testimonials.

Required profile

• 3–4+ years of experience in Customer Success, Account Management or a related client‑facing role.
• Proven experience working with enterprise‑level customers.
• Strong stakeholder management and executive communication skills.
• Solid understanding of SaaS business models and customer lifecycle management.
• Bachelor’s degree in Business, Computer Science, Engineering or a related field (preferred).

Required skills

• Salesforce
• HubSpot
• Gainsight
• Jira

What we offer

• Opportunity to work with leading enterprise organizations.
• Direct influence on product direction through customer insight.
• Growth within a fast‑scaling, high‑performing team.