Field Dispatch Coordinator

About the role

The Field Dispatch Coordinator ensures efficient and accurate delivery of Zones' IT services. You will train and onboard technicians, prepare project manuals, conduct pilot installations, and supervise the Field Services Team.

Key responsibilities

• Perform pilot installations to validate scope and scripts.
• Collaborate with the Project Management Office to create detailed project manuals covering contacts, escalation procedures, scope, scripts, schedules, locations, and checklists.
• Onboard, train, and support field technicians.
• Conduct quality‑assurance checks and team assessments to ensure compliance with SOW and client specifications.
• Serve as the primary technical support resource for escalations and queries.
• Route and manage subcontractor work orders and validate deliverables for project managers.

Required profile

• 5+ years experience with PC systems, peripherals, operating systems, and LAN/WAN connectivity.
• Willingness to travel, including off‑hours, weekends, and overnight stays.
• Strong interpersonal and customer‑service skills with the ability to communicate at all levels.
• Proven ability to prioritize tasks in high‑pressure, fast‑paced environments.

Required skills

• PC hardware and software troubleshooting
• LAN and WAN networking fundamentals
• Voice and data cabling installation, termination, and testing
• ServiceNow and ITSM tool suite experience
• Service desk operations

What we offer

• Life insurance and optional health insurance
• EOBI and voluntary pension scheme
• Complimentary meals and access to an in‑house gym
• Inclusive, diverse workplace with equal‑opportunity policies