Forward Deployed Engineer

About the role

We are looking for a Forward Deployed Engineer who will design, build and deliver end-to-end automation and integration solutions for business messaging channels such as WhatsApp Business, Facebook and Instagram. The role combines hands-on technical work, AI-assisted development and client-facing delivery.

Key responsibilities

• Design and implement automations and database integrations across multiple messaging platforms.
• Connect telecom infrastructure and data systems to create turnkey solutions for global clients.
• Conduct client discovery sessions, document requirements and demonstrate impact with measurable results.
• Take proof-of-concept projects to production together with the backend team, ensuring thorough testing before release.
• Build reusable components and maintain clear documentation throughout the project lifecycle.

Required profile

• Fluent English with strong written documentation skills.
• Hands-on experience using AI tools to build and ship functional solutions.
• Ownership mindset – see a problem from idea through to live deployment.
• Self-directed learner capable of mastering new platforms without extensive guidance.
• Comfortable interacting with clients when required.

Required skills

• Proficiency with AI-assisted development tools.
• SQL query writing and database integration.
• API, SDK and webhook integration experience.
• Basic scripting in Python or JavaScript.
• Familiarity with BigQuery or similar BI tools (nice-to-have).
• Understanding of WebRTC, voice/telephony and multi-tenant SaaS delivery (nice-to-have).