IT Support Level 1 Engineer

About the role

We are seeking a proactive Level 1 Support Engineer to provide first‑line IT assistance to end users, focusing on Windows devices, Microsoft 365, Intune, and Azure AD.

Key responsibilities

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Install, configure, and troubleshoot Windows 10/11 devices.
• Support Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Handle account and access issues including password resets, MFA, and self‑service password reset.
• Onboard and manage mobile devices (Android, iOS, iPad) in Intune MDM and enforce compliance policies.
• Manage Azure AD device join, troubleshoot login/access problems, and ensure device synchronization.
• Create documentation, FAQs, and maintain knowledge‑base articles.

Required profile

• Fluent English communication skills, both verbal and written.
• Customer‑first attitude with patience, empathy, and strong problem‑solving abilities.
• Ability to manage time effectively and work independently or within a team.

Required skills

• Windows 10/11 installation, configuration and troubleshooting.
• Microsoft 365 end‑user support.
• Microsoft Intune device enrollment and compliance management.
• Azure AD device join and related troubleshooting.
• Basic knowledge of Android, iOS, and iPad enterprise mobile platforms.