Manager - Claims (Regional)

About the role

PostEx is hiring a Manager - Claims in Lahore to lead regional claims operations, merchant dispute resolution and operational controls. The role reports to the Head of Claims.

Key responsibilities

• Lead end-to-end claims operations across regional hubs and branches, ensuring thorough assessment, investigation, verification and timely closure of all claims.
• Review and validate data from Sales, IR, CS, Operations, Finance, Audit and Quality teams.
• Manage high-value and escalated merchant claims and disputes.
• Strengthen operational controls to reduce financial leakage, duplicate claims and process gaps.
• Drive process improvements across First Mile, Mid Mile and Last Mile operations.
• Lead, mentor and develop the regional claims team.
• Ensure compliance with SLAs, policies and operational standards.

Required profile

• Bachelor's or Master's degree in Supply Chain, Logistics, Operations, Business Administration, Finance or a related field.
• 3-5 years of experience in e-commerce logistics, COD operations, claims, audit or related areas.
• Minimum 2 years of team management or regional leadership experience.
• Strong understanding of e-commerce logistics and First/Mid/Last Mile operations.

Required skills

• Data analysis and verification skills with strong Excel and dashboard proficiency.
• Communication, negotiation, leadership and problem-solving skills.
• Analytical and investigative mindset with a high level of integrity.