Limousine Dispatcher (Night Shift)

About the role

The Limousine Dispatcher manages the scheduling and dispatching of limousine drivers so that transportation services run on time and efficiently. The role coordinates with customers, drivers and other staff to meet service needs and keep customer satisfaction high. It is a full-time night-shift position (7:00 pm to 4:00 am) based in DHA Phase 6, Lahore, with a stated salary of 70k to 85k.

Key responsibilities

• Schedule and dispatch drivers according to customer reservations, adjusting for last-minute changes and cancellations
• Confirm reservations with customers, give updates, handle complaints and keep them satisfied
• Tell drivers their trip details and special instructions, and monitor their location and status
• Maintain trip, schedule and customer records, prepare daily schedules and reports, and coordinate vehicle maintenance
• Ensure drivers follow company policies, local regulations and safety standards, and audit compliance regularly
• Use dispatch software and GPS systems to track vehicles, keep customer databases up to date and fix technical issues

Required profile

• High school diploma or equivalent; a degree or certification in transportation management is a plus
• Previous dispatching experience, preferably in transportation or the limousine industry
• Experience with party buses and luxury vehicles
• Customer service and administrative experience
• Ability to work flexible hours, including evenings, weekends and holidays

Required skills

• Proficiency in dispatch software and GPS systems
• Strong verbal and written communication
• Organization, multitasking and attention to detail
• Ability to handle high-stress situations and make quick decisions