Manager Operations - Ambiance Resort Hunza

About the role

Future Hospitality Services Private Limited is hiring a Manager Operations for Ambiance Resort Hunza in Gilgit-Baltistan, Pakistan. The role oversees daily resort operations, supervises employees, maintains service standards, manages guest satisfaction and supports the operational and financial performance of the property. It is a management-level position based at the resort.

Key responsibilities

• Supervise daily activities of the Front Office, Housekeeping, Food and Beverage, Maintenance and Facility Management, keeping service standards high.
• Monitor guest satisfaction, handle guest inquiries and complaints, and implement improvements based on guest feedback.
• Lead, train and develop staff, monitor performance and ensure compliance with company policies.
• Keep facilities clean and safe, coordinate maintenance and repairs, and ensure compliance with health and safety regulations.
• Assist the Hotel Manager with budget preparation, financial forecasting, expense monitoring and financial reporting.
• Coordinate with department heads to streamline workflows and optimise staff and resource allocation.
• Plan and execute catering and hospitality events, and manage the resort's Wellness Centre, including its budget, inventory, staffing and quality standards.
• Lead the planning and execution of wellness retreats in Hunza.
• Support business development, promote sister hotels, build relationships with travel agencies, event planners and suppliers, and help increase bookings and revenue.
• Ensure compliance with labour laws, health and safety regulations and company policies.

Required profile

• Bachelor's degree in Hospitality Management or a related field.
• At least 5-7 years of hotel management experience, including managing regular hotel operations and supervising departments.
• Practical experience in resort operations, guest services, hospitality management or similar leadership roles is particularly relevant.

Required skills

• Knowledge of hospitality best practices, operational standards and hotel management software and systems.
• Leadership, communication, problem-solving and decision-making skills.
• Understanding of budgeting, expense monitoring and cost control.
• Ability to coordinate multiple departments and manage competing priorities.

The salary and benefits are not stated; applicants should confirm them during the recruitment process. The advertisement gives no application deadline or specific application link, so candidates should follow the company's official recruitment announcement.