Owner - Specialty Dessert Shop

About the role

Shahi Kulfi, a specialty dessert business serving traditional kulfi and related frozen treats, is looking for an Owner for its store in Bahawalpur. This is a full-time, on-site position responsible for overseeing all aspects of store operations and business performance.

Key responsibilities

• Manage staff scheduling and supervise product preparation and quality control
• Ensure the store meets cleanliness and safety standards
• Monitor inventory levels, order supplies and control costs to maintain profitability
• Handle customer interactions, resolve concerns and promote a welcoming atmosphere
• Carry out basic marketing activities and manage cash flow and financial records
• Coordinate with vendors and make strategic decisions to grow the business

Required profile

• Experience in food service or retail operations, with a focus on quality control, hygiene standards and customer service
• Ability to lead and supervise staff, including hiring, training and performance management
• Competence in local marketing, customer engagement and building community relationships
• Good organisational and problem-solving skills, able to make decisions independently
• Prior ownership or management experience in a small business or hospitality environment is highly beneficial
• Knowledge of food safety regulations and compliance requirements relevant to the Bahawalpur region

Required skills

• Budgeting, cost control and basic financial record-keeping
• Comfort with point-of-sale systems and basic digital tools for inventory, scheduling and communication