Officer Joint Shop
PTCL.Official · Karachi
Job description
About the role
The Officer Joint Shop is responsible for ensuring service quality, compliance with standards, and enhancing customer satisfaction across PTCL retail locations.
Key responsibilities
- Maintain service quality compliance with SOPs and customer‑handling guidelines.
- Improve CSAT scores, achieve positive mystery‑shopping results, and meet commercial targets.
- Drive revenue growth through effective sales and service delivery.
- Develop team performance, ensure capability building and corrective actions when needed.
- Keep up‑to‑date knowledge of PTCL products, services and processes.
Required profile
- Minimum bachelor’s degree.
- Strong communication skills and ability to work in a hybrid model.
Required skills
- Proficiency in MS Office.
- Experience with CRM systems.
What we offer
- 6‑month maternity leave.
- 30‑day paternity leave.
- Hybrid work model.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Pakistan.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 7 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
PTCL.Official
Karachi
Related job offers
-
Assistant Manager HES Administrator
K-Electric Karachi -
Assistant Manager Internal Audit – Technical Division
K-Electric Karachi -
Head of Product - Fintech
Creative Chaos Karachi -
Head of A2P Messaging and Digital Platforms
JazzWorld Islamabad -
Head of Data Monetization & Marketing Platform
JazzWorld Islamabad