Operations Excellence Associate (Contractual)

About the role

This is a 6-month contractual position in the Operations Excellence team, renewable based on performance. You will support and implement process improvement initiatives across all logistics operations, including First Mile, Sortation, Line Haul and Last Mile, working with operational teams to identify inefficiencies, reduce waste and improve productivity. The role covers audits, data analysis, quality checks, training and quality management practices across Pakistan.

Key responsibilities

• Identify and analyze inefficiencies across logistics processes and eliminate waste through process optimization
• Promote Lean principles across the logistics network and run projects that improve efficiency, cost per order and customer experience
• Conduct root cause analysis and implement corrective and preventive measures
• Apply quality tools such as Six Sigma and Kaizen
• Collaborate with teams across First Mile, Sortation, Line Haul, Last Mile and support functions
• Train staff on operational excellence practices and quality standards
• Monitor and report logistics KPIs through dashboards and performance tracking tools
• Perform SOP and quality audits at logistics sites, share scores with leadership and follow up on improvements
• Take part in nationwide operational audits at logistics hubs and facilities

Required profile

• Bachelor's or Master's degree in Engineering, Business Administration, Supply Chain or a related field
• 0 to 2 years of experience in process improvement, logistics operations or performance management
• Solid understanding of supply chain, warehousing and logistics functions
• Data background preferred

Required skills

• Exposure to Lean and Six Sigma (certification is a plus)
• Desirable: hands-on experience with Power BI, SQL and data warehousing tools