Technical Support Engineer

About the role

The Technical Support Engineer will provide technical assistance to installers, helping them resolve issues quickly and efficiently. You will interact with installers via phone, email, or chat and collaborate with internal teams to ensure a high level of satisfaction.

Key responsibilities

• Manage installer relationships and deliver required training sessions.
• Respond to installer inquiries promptly and professionally.
• Identify, diagnose, and resolve technical problems.
• Provide support through phone, email, or chat channels.
• Document issues and resolutions in Excel spreadsheets.
• Work with cross‑functional teams to address complex installer challenges.
• Maintain up‑to‑date product and technical knowledge.
• Conduct product demonstrations and training in various locations.

Required profile

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and a customer‑focused mindset.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency with Windows operating systems.
• Experience using Microsoft Office Suite, especially Excel.
• Basic knowledge of networking and internet technologies.