Travel Concierge & Guest Experience Specialist

About the role

Tripshepherd is looking for a proactive, customer‑focused Travel Concierge & Guest Experience Specialist to manage the full guest journey, from booking to post‑tour follow‑up. You will act as the main point of contact, ensuring a seamless and personalized experience while identifying opportunities for upselling and cross‑selling.

Key responsibilities

• Contact guests after booking to confirm details and collect required information.
• Deliver a personalized experience before tours and handle inquiries, changes, and special requests.
• Recommend tour upgrades, additional experiences, and relevant tours in other cities.
• Follow up after tours to gather feedback, encourage positive reviews, and resolve any concerns.
• Track upsell and cross‑sell performance, identify trends, and optimize communication strategies.

Required profile

• Excellent verbal and written communication skills.
• Strong background in customer service, preferably in travel or hospitality.
• Passion for travel, tourism, and creating memorable guest experiences.
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills