Business Operations & Strategic Program Manager

About the role

North Rays, an AI engineering and technology company building software products, intelligent automation systems and business solutions, is hiring a Business Operations & Strategic Program Manager in Gulberg, Lahore. The role reports to the founder and combines business operations, strategic execution, technical project management, documentation and stakeholder coordination. It is not a conventional administrative or executive assistant position.

Key responsibilities

• Work with the founder to organize priorities and objectives, turn decisions into action plans, and coordinate teams and commitments.
• Maintain goals, project roadmaps, milestones and KPIs, dashboards and performance reports, plus weekly management updates and monthly business reviews.
• Support engineers on product roadmaps, releases and delivery schedules, and coordinate Jira, documentation, QA and testing.
• Prepare business plans, proposals, presentations and company profiles, and support investor, client and partnership meetings.
• Evaluate external agencies and consultants, monitor budgets, deadlines, quality and handovers.
• Coordinate CRM workflows, sales pipelines, proposals and lead management, and suggest process improvements through automation.
• Manage company pages and the founder's professional presence, and coordinate announcements, case studies and product updates with creatives.
• Coordinate recruitment, onboarding and internal processes, and keep track of team resources, budgets and commitments.

Required profile

• 2-4 years of experience in business operations, project management, technical coordination or a similar role.
• Excellent written and verbal English.
• Experience managing multiple projects and coordinating stakeholders.
• Familiarity with software development processes and digital products.
• Ability to prepare professional presentations, reports and business documents.
• Understanding of KPIs, dashboards, basic budgeting and business performance.
• Confidence working with engineers, vendors, clients and senior management.
• Preferred: experience in a technology startup, software company or digital agency.

Required skills

• Jira, Confluence, Slack, CRM platforms, Microsoft Office, Google Workspace, Figma and AI productivity tools (preferred)
• Strong organization, analysis, research and documentation skills

The company offers growth into broader portfolio and business operations leadership. To apply, share your CV and examples of projects, processes, presentations, dashboards or operational improvements you have worked on.