Call Center Operator

About the role

We are looking for a full‑time, on‑site Call Center Operator to join our team in Karachi. The role involves handling both inbound and outbound calls, delivering professional support and ensuring a smooth customer experience.

Key responsibilities

• Answer incoming calls and place outbound calls to customers.
• Address customer inquiries promptly and accurately.
• Resolve issues while maintaining high‑quality service standards.
• Observe proper call etiquette and follow performance guidelines.
• Document interactions and follow up as needed.

Required profile

• Strong phone etiquette and communication skills.
• Experience working in contact centers and understanding of their operations.
• Ability to manage multiple tasks and resolve queries efficiently.
• Excellent problem‑solving skills and attention to detail.
• High school diploma or equivalent; additional customer‑service training is a plus.

Required skills

• Proficiency with relevant computer software and systems.