Customer Care Executive (US Clients)

About the role

ABS International, a US principal established in 2009 with over 200 professionals, is hiring a Customer Care Executive for its US operations in Karachi. The role manages communication with an existing US client base and suits someone who already has call center and international customer service experience and wants to apply it in a structured, long-term position. It is a permanent, full-time, on-site job with a fixed 7 PM to 3 AM shift.

Key responsibilities

• Manage follow-up communication with existing US clients
• Handle post-sale queries and onboarding questions
• Complete service documentation
• Maintain accurate records of each interaction

Required profile

• At least 1 year of experience in a call center, BPO or international customer service environment
• Fluent spoken and written English, as live conversations with US customers are handled every shift
• Patient, composed and solution-oriented
• High school diploma; university students currently studying are also welcome
• Full availability Monday to Saturday, 7:00 PM to 3:00 AM, fully on-site at Gulshan-e-Iqbal Block 13-C

What we offer

• Competitive base salary paid on a fixed date every month
• Attendance allowance of PKR 3,000 per month
• Monthly performance incentive based on individual output
• Provident fund with structured company contributions
• 15 days fully paid annual leave
• Ongoing coaching and development, with a clear growth path in a 16-year organisation