Inbound Call Handling Agent (Night Shift)

About the role

ABS International is hiring an Inbound Call Handling Agent for its US-based customer support campaign, based in Gulshan-e-Iqbal, Karachi. The position is full-time, permanent and on-site, working Monday to Saturday on a fixed night shift from 7:00 PM to 3:00 AM. The team handles incoming calls from US customers and focuses on quality customer service and career growth.

Key responsibilities

• Handle incoming calls from existing US-based customers.
• Respond to customer inquiries and service-related concerns, providing accurate information and effective solutions.
• Manage customer complaints professionally and patiently.
• Guide customers through relevant service processes.
• Maintain accurate call records and customer information.
• Deliver a positive and professional customer experience.

Required profile

• Minimum 1 year of call center or BPO experience; inbound or international campaign experience preferred.
• Intermediate or higher education; university students may apply if available for the complete shift.
• Strong spoken English and communication skills, with excellent listening and problem-solving abilities.
• Confidence in handling customer conversations, professional attitude, punctuality and reliability.

What we offer

• Basic salary of PKR 40,000 - 45,000, with monthly attendance allowance of PKR 3,000.
• Up to PKR 68,000 monthly earning potential, including performance-based incentives of up to PKR 30,000.
• Provident fund, 15 days paid annual leave and performance-based rewards.
• Professional training and career development.
• Fixed night shift with no rotational shifts.

Interested candidates can apply by sending their updated CV to the company's HR department or applying through LinkedIn.