Customer Service Agent

About the role

Ecolab is looking for a Customer Service Agent to join its Karachi team. You will be the first point of contact for customers, handling a high volume of inbound calls and supporting multiple business divisions.

Key responsibilities

• Answer 80–120 inbound calls daily from sales, account managers, field sales and customers.
• Provide support across several divisions and business units.
• Maintain and update customer data in Order Entry, Order Processing and CAS systems.
• Clarify programs, pricing, billing and delivery questions with customers, sales and marketing teams.
• Authorize returns, waive fees or adjust pricing within established guidelines.
• Escalate complex issues to the appropriate internal teams and determine message urgency.
• Collaborate cross‑functionally to ensure efficient and effective resolution of customer needs.

Required profile

• Bachelor’s degree (required).
• At least one year of experience in supply chain, customer service, sales or administrative roles.
• Fluent English with strong oral and written communication skills.
• Attention to detail, strong organizational and time‑management abilities.
• Ability to work independently in a fast‑paced, multi‑division environment.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Access
• Microsoft Outlook
• Customer service software
• Order Entry system
• Order Processing system
• CAS system