Customer Support Executive
ibex · Islamabad
Job description
About the role
We are seeking a proactive Customer Support Executive to join our Operations team. In this role you will deliver prompt, courteous assistance to customers via phone, email and chat, ensuring their queries are resolved efficiently and positively.
Key responsibilities
- Provide written and verbal solutions to a wide range of customer inquiries, including orders, service delivery, billing and complaints.
- Maintain accurate records of all interactions, documenting inquiries, actions taken and outcomes.
- Process orders, forms and applications while following up to confirm successful completion.
- Strive for First Contact Resolution and refer unresolved issues to the appropriate department.
- Take ownership of special requests and look for opportunities to add value to the customer experience.
Required profile
- Bachelor’s degree or higher.
- Previous experience in customer support or a related field is preferred.
- Strong verbal communication skills in Urdu.
Required skills
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft Word.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Pakistan.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 3 weeks from now
62 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
ibex
Islamabad
Related job offers
-
Tele Marketing Officer
Intercity infinito Islamabad -
Représentant commercial – centre d’appels
Tech Hub Communication Private Limited Islamabad -
US Outbound Outreach Specialist
BizBackerz Islamabad -
E-Commerce Customer Support
DigitalZinc Karachi -
Calling Agent – Outbound Sales & Lead Generation
EBone Network Pvt. Ltd Karachi