E-Commerce Customer Support
DigitalZinc · Karachi
Job description
About the role
We are looking for a proactive E‑Commerce Customer Support representative to handle product and order queries, assist customers in placing orders, and verify order details.
Key responsibilities
- Respond to customer product and order queries via WhatsApp and chat.
- Help customers place orders and verify order details.
- Follow up on pending or incomplete orders and provide delivery and order‑status updates.
- Handle cancellations, returns, exchanges, and customer complaints.
- Coordinate with the operations/courier team when required.
- Maintain accurate customer and order information and escalate unusual or unresolved cases to management.
Required profile
- Good written English and Urdu; Arabic is a plus.
- Strong attention to detail, polite, patient and professional with customers.
- Basic computer skills and ability to manage multiple customer conversations.
- Reliable, punctual and able to follow SOPs.
Required skills
- WhatsApp Web
- Google Sheets / Excel
- Online systems for order management
- Basic computer skills
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Published 5 hours ago
Expires 1 month from now
2 views · 0 interested
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DigitalZinc
Karachi
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