Customer Support Executive - US Process (Night Shift)

About the role

ABS International is hiring a Customer Support Executive for its US process team in Gulshan-e-Iqbal, Karachi. This is a full-time, permanent, on-site position on a fixed night shift from 7:00 PM to 3:00 AM, Monday to Saturday. Candidates should have experience in a call center, BPO or international customer service setting and be comfortable dealing with US-based customers.

Key responsibilities

• Handle inbound and outbound customer support calls.
• Follow up with existing US-based customers.
• Assist clients with service-related questions and onboarding.
• Resolve customer concerns with patience and professionalism.
• Maintain accurate customer records and call documentation.
• Ensure a positive customer experience through clear communication.

Required profile

• At least 1 year of call center, BPO or international customer service experience.
• Excellent spoken and written English.
• Strong communication and problem-solving skills, professional telephone etiquette, and the ability to stay calm under pressure.
• Availability Monday to Saturday; minimum intermediate qualification, with university students also eligible.

What we offer

• Basic salary of PKR 40,000 to 45,000, plus a PKR 3,000 attendance allowance.
• Performance incentives of up to PKR 20,000 per month.
• Provident fund, 15 days paid annual leave, regular coaching and career growth opportunities.