Customer Support Specialist (Night Shift)

About the role

Careception is hiring a Customer Support Specialist to support US-based clients, working a night shift in an office in Bahria Town Phase 7, Rawalpindi. The role suits someone who enjoys helping customers, solving technical problems and guiding people through new technologies, with an interest in AI-powered tools. The salary is PKR 90,000 to 120,000 per month.

Key responsibilities

• Help customers and solve technical problems
• Guide customers through new technologies
• Host group training sessions and share screens with customers
• Identify issues and escalate technical problems when necessary
• Explain technical processes in simple terms to non-technical users

Required profile

• Prior customer support or client-facing experience is essential; fresh graduates should not apply
• Immediate joiners only
• Strictly on-site work; remote and work-from-home applications will not be considered
• Night shift availability is mandatory
• Strong spoken and written English is essential

Required skills

• Familiarity with pages, forms, data tables, workflows and basic user-access settings
• Strong troubleshooting and problem-solving abilities
• Comfortable speaking on camera and interacting directly with clients

To apply, send an updated CV and a 90-second English voice note introducing yourself and highlighting your experience.