Call Center Representative (Tele-Sales)

About the role

SandLab provides ICT, BPO and digital solutions to businesses. It is hiring a full-time Call Center Representative to generate revenue by phone, building rapport with potential customers and turning them into sales leads. The role involves cold calling, qualifying prospects, educating them on products and services, and following up on leads.

Key responsibilities

• Handle inbound and outbound unsolicited prospect calls and convert them into sales
• Maintain and expand the prospect database by researching new leads
• Cold-call and email prospects to qualify them and identify decision makers
• Educate prospects about the company's service and product offerings
• Answer inbound prospect calls, qualify prospects before offering a site visit, and cross-sell and up-sell existing customers
• Overcome objections and provide prompt, courteous customer service
• Collaborate with the Sales and Business Manager to plan strategic approaches and activity calendars
• Attend sales training, act as a key team player and perform other duties as assigned

Required profile

• Direct experience in sales, telesales or lead generation
• Proven ability to convert prospects and close deals
• Experience in opportunity qualification, pre-call planning, call control, account development and time management
• Strong problem-solving and objection-resolution skills
• Self-motivated, high energy, with integrity and a strong work ethic

Required skills

• Exceptional verbal communication, presentation and listening skills
• Strong written communication skills
• Able to perform basic calculations
• Able to work independently and as part of a team

What we offer

• Monday to Friday, 6:00 AM to 3:00 PM, full-time with a 12-month contract
• Annual leave, sick leave, casual leave and leave encashment
• Market-leading salary, performance-based bonuses and conveyance allowance
• Home internet subsidy and professional development budget

To apply, send an updated CV to the company's HR contact.