Healthcare Operations Coordinator (Remote)

About the role

A growing home-care agency serving clients needing reliable, compassionate in-home care is looking for an experienced Home Care Operations Coordinator. The role covers the day-to-day administrative and coordination functions of the agency, including scheduling, recruiting, onboarding, employee communication and compliance. It is not a basic data-entry or general virtual assistant position; the ideal candidate manages schedules, coordinates a distributed workforce, supports recruiting and onboarding, maintains personnel documentation and follows established operational processes. The position is full-time and remote, with working hours of 8 PM to 5 AM Pakistan time.

Key responsibilities

• Caregiver scheduling and shift coordination (45%): maintain schedules, manage changes, cancellations and call-outs, contact caregivers for replacement coverage, monitor uncovered shifts and keep accurate records.
• Caregiver recruiting and candidate coordination (20%): post openings, screen candidates, recommend qualified ones to the Director of Operations, coordinate interviews and track the recruiting pipeline.
• Onboarding and administration (10%): coordinate paperwork, assist with ADP onboarding, maintain personnel files and track onboarding steps.
• Employee communication and documentation (10%): track attendance and performance concerns, document incidents, prepare written warnings and escalate serious matters to the Director of Operations.
• Compliance and training coordination (5%): track credentials, training and expiration dates, send reminders and report overdue items.
• HR, payroll and benefits administration (5%): support ADP, payroll follow-up, EDD notices, benefits enrollment and records.
• Reporting and follow-up (5%): prepare recurring staffing, recruiting, onboarding and compliance reports, track tasks and suggest process improvements.

Required profile

• Previous experience in home care, healthcare staffing, caregiver coordination or a similar workforce-based service business.
• Demonstrated experience managing schedules for a large or distributed workforce, including call-outs and last-minute changes.
• Experience with recruiting coordination, candidate screening, onboarding and employee record maintenance.
• Strong written and verbal English, strong organization and ability to handle multiple priorities independently.
• Reliable internet connection, professional remote working environment and ability to work during Pacific Time business hours.
• High level of discretion with confidential employee and client information.

Preferred experience

• Home-care agency or home-health staffing experience.
• Familiarity with caregiver scheduling and client-care requirements.
• WellSky or similar home-care management software, ADP or other payroll/HR platforms, applicant tracking systems and online recruiting platforms.
• Experience supporting U.S.-based businesses and communicating with U.S. employees.