HR Manager – BPO Sales Team (Karachi)

About the role

FlowDesk BPO runs sales and operations teams in Karachi for UK food delivery and hospitality clients. The team is 15 people and growing, so HR has become a full senior role. The HR Manager owns the function and reports to the UK founder.

Key responsibilities

• Recruitment: build a pipeline of strong English-speaking sales talent, screen, interview and make offers; hiring happens monthly.
• Onboarding and offboarding, including the joiner/leaver process that clients audit.
• Payroll inputs and monthly commission calculations.
• Contracts, records, attendance, leave, performance and probation.
• Retention: exit and stay interviews and feedback on what the floor thinks.
• Implement the people side of client security requirements and HR software.

Required profile

• 5+ years of HR in a BPO or call centre, at least 2 as a manager.
• A real network in Karachi's BPO talent market.
• Excellent spoken and written English, dealing with UK clients.
• Organised, discreet and comfortable with numbers; experience with a UK, US or European client.

What we offer

• Salary starting at 350k, based on experience.
• Hybrid: office in Clifton when needed, home otherwise.
• Hours aligned to the UK, 12pm to 8pm, Monday to Friday.

To apply, send your CV by message or email to the recruiter, mentioning the hardest hire you've made.