Infrastructure Operations Coordinator

About the role

InforMityx AI, which builds and scales digital businesses for startups, SMEs, enterprises and agencies, is hiring a full-time, on-site Infrastructure Operations Coordinator in Lahore. The role supports the smooth running of technical and operational processes by coordinating infrastructure activities, maintaining records and helping operations and technology teams meet standards and SLAs.

Key responsibilities

• Monitor service requests and track incident resolutions
• Coordinate infrastructure-related activities, schedule meetings, document work and prepare reports
• Communicate with internal stakeholders and escalate issues to the right technical contacts
• Organize administrative workflows and support customer-facing teams with operational information
• Help ensure operational standards and SLAs are met and contribute to continuous improvement of infrastructure processes

Required profile

• Bachelor's degree in Business, Information Technology, Operations or a related field, or equivalent practical experience
• Ability to work systematically, prioritize multiple tasks and stay accurate in a fast-paced environment

Required skills

• Administrative assistance: documentation, scheduling, record-keeping and basic reporting
• Operations management: organizing workflows, monitoring SLAs
• Customer service and effective communication with cross-functional teams
• Familiarity with IT infrastructure, cloud or SaaS environments and ticketing or service management tools is highly beneficial
• Proficiency with productivity and collaboration tools (office suites, project management platforms)