Member Relations Specialist – Member Relations Executive

About the role

Our client The Oasis Golf & Aqua Resort is seeking a Member Relations Specialist in Lahore to cultivate and maintain strong relationships with members. The role involves managing professional communication through email, phone and other channels, addressing inquiries, concerns and requests promptly and courteously.

Key responsibilities

• Manage professional communication with members via email, phone and other platforms.
• Draft and respond to emails, letters and official correspondence with excellent English.
• Address member inquiries, concerns, complaints and requests promptly.
• Coordinate with relevant departments to resolve issues efficiently and provide timely follow‑up.
• Maintain accurate and organized records of member communications and interactions.
• Provide clear information about the resort’s services, policies, procedures and upcoming activities.
• Utilize CRM tools such as Salesforce or Zendesk to track member interactions.
• Assist in event coordination and member engagement initiatives.

Required profile

• Excellent written and verbal English communication skills.
• Strong attention to detail and responsiveness.
• Ability to work independently as an individual contributor while coordinating with multiple departments.

Required skills

• Salesforce (CRM software).
• Zendesk (CRM/software for case management).