Receptionist and Call Operator

About the role

J.B.Saeed Home & Hardware is looking for a Receptionist and Call Operator in Karachi. The person will act as the first point of contact for clients and visitors, handling calls, appointments and customer inquiries. The role does not involve managing a team.

Key responsibilities

• Answer and screen incoming calls and direct them to the right department or person.
• Manage appointment scheduling with calendar management systems.
• Provide customer service by answering inquiries, resolving issues and giving accurate information.
• Use CRM platforms such as Salesforce Service Cloud and Microsoft Dynamics 365 to track customer interactions and keep records.
• Greet and assist visitors with directions and information.
• Maintain an organized and welcoming reception area.
• Coordinate with other departments on messages and internal communication.
• Handle basic admin work such as data entry, filing and correspondence.
• Keep company policies and confidentiality of sensitive information in mind.
• Report technical or operational issues promptly and help prepare front-desk reports when needed.

Required profile

• At least three years of experience.
• Strong communication skills and ability to multitask.
• Organized, attentive and able to represent the company's values.

Required skills

• CRM platforms such as Salesforce Service Cloud and Microsoft Dynamics 365
• Calendar management software