Systems Engineer (Level 2) - Microsoft 365 & Azure

About the role

A Managed Services Provider (MSP) serving international clients is hiring a Level 2 Systems Engineer in Lahore, working on site. The role covers Microsoft infrastructure, virtualization, backup and cloud environments across several client sites, with rotating shifts from 8pm to 5am. The ideal candidate has hands-on experience in on-premises and cloud environments, technical leadership and mentoring junior engineers.

Key responsibilities

• Administer Active Directory, Group Policy, Domain Controllers and Windows Server (2008-2022)
• Manage Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) and user lifecycle, licensing and permissions
• Configure Microsoft Entra ID (Azure AD) and Conditional Access policies
• Support hybrid environments with Azure and Microsoft 365, including Azure AD Connect and cloud migrations
• Administer VMware ESXi and vCenter, deploy and maintain virtual machines
• Implement and monitor backup and disaster recovery solutions such as Veeam
• Perform patch management, vulnerability remediation and system hardening; implement MFA, Conditional Access and Intune policies
• Manage Intune, Autopilot and MDM/MAM policies, and device provisioning
• Troubleshoot incidents via ticketing tools (ZohoDesk, Jira Service Management, ManageEngine) and take part in root cause analysis
• Maintain infrastructure documentation and follow ITIL-based change and service management
• Mentor L1 engineers and collaborate with network, security and cloud teams

Required profile

• 3-8 years of experience in system administration and Microsoft infrastructure
• Bachelor's or Master's degree in Computer Science, Information Technology or a related field
• Preferred: experience in an MSP environment, with international and multi-tenant clients, and exposure to ITIL practices

Required skills

• Microsoft 365, Windows Server, Active Directory and Group Policy
• Azure AD / Entra ID, Azure AD Connect and Intune
• VMware ESXi and vCenter
• Backup and disaster recovery (Veeam or equivalent)
• Patch management and ticketing tools
• Preferred: Azure Administrator, Microsoft 365 Administrator, MCSE or VMware certifications