Umrah Consultant (Gulberg Greens, Islamabad)

About the role

We are looking for an energetic, customer‑focused Umrah Consultant to be the primary point of contact for individuals and groups planning their Umrah pilgrimage. You will guide clients through every step of the journey, ensuring a smooth, hassle‑free experience, especially for international travelers.

Key responsibilities

• Assist clients with visa processing, ticketing, travel arrangements, accommodation bookings, and itinerary planning.
• Provide expert advice on Umrah and Hajj regulations, policies, and travel requirements.
• Manage end‑to‑end implementation and usage of Bitrix24 for the team.
• Handle ticketing operations and related activities.

Required profile

• 3–4 years of experience as an Umrah Consultant in travel, tourism, or hospitality.
• Hands‑on experience with Bitrix24.
• Strong knowledge of GDS platforms such as Sabre, Amadeus, Galileo, and Hitit.
• Experience in an international Hajj & Umrah call centre.
• Fluency in spoken English.

Required skills

• Bitrix24
• Sabre
• Amadeus
• Galileo
• Hitit

What we offer

• Supportive and collaborative work environment.
• Competitive salary package.
• Professional growth and learning opportunities in the travel industry.
• Six‑day work week with mandatory onsite attendance.