Air Ticketing Staff

About the role

Alwafa International Travel & Tours Pvt Ltd, a Karachi‑based travel and tourism agency, is seeking an Air Ticketing Staff member to manage airline reservations and provide professional support to customers. The role involves handling ticketing operations for both domestic and international flights while ensuring accuracy and timely service.

Key responsibilities

• Process domestic and international air ticket reservations, reissues, cancellations, refunds, and itinerary changes.
• Check flight schedules, fares, availability, baggage rules, and booking conditions.
• Prepare accurate quotations and reservations according to customer requirements and company procedures.
• Coordinate with airlines, travel suppliers, and internal colleagues to resolve booking or schedule issues.
• Verify passenger details and travel documents before ticket issuance.
• Maintain organized booking records and provide timely updates to customers.
• Deliver courteous service while meeting accuracy, response‑time, and operational standards.

Required profile

• Practical knowledge of airline reservations, fare rules, ticket issuance, rebooking, cancellations, and refunds.
• Familiarity with a computerized reservation system such as Galileo, Amadeus, Sabre, or a comparable platform.
• Strong attention to detail when entering passenger names, travel dates, routes, and document information.
• Good written and verbal communication with a professional customer‑service approach.
• Ability to coordinate with airlines and suppliers and resolve booking discrepancies promptly.
• Comfort using email, office software, and digital booking records.
• Organized, reliable, and able to manage multiple requests under time‑sensitive conditions.

Required skills

• Galileo reservation system
• Amadeus reservation system
• Sabre reservation system