Assistant Manager DICT Post Sales Services - Network

About the role

This post-sales network support position covers the delivery of technical support and coordination of network equipment with OEM partners. It involves troubleshooting, proof of concept coordination, firmware and patch management, and training staff on equipment and applications.

Key responsibilities

• Troubleshoot, diagnose and resolve network issues, communicating status and resolutions clearly to customers
• Stay current with security and networking best practices to protect company systems
• Coordinate proof of concept engagements with OEMs
• Manage firmware upgrades and patch management for network equipment with OEMs
• Provide Level 1 support and escalate to OEM Advanced TAC teams when needed
• Deliver on-site and remote technical support to keep the network running
• Train staff on equipment and applications for a smooth transition

Required profile

• Minimum Bachelor's degree; preferably NP-level OEM certification (CCNP, HCNP, H3CSE) and ideally IE-level certification
• Up to 10 years of experience installing, configuring and troubleshooting LAN, WAN, firewalls, switching, routing and WLAN environments
• Hands-on experience with multiple OEMs, including Cisco, Huawei and H3C

Required skills

• Advanced networking technologies: SDN, MPLS and data center networking
• WLAN networks (Wi-Fi 7)
• Solid knowledge of cybersecurity solutions
• Working knowledge of compute, GPU servers, storage and virtualization is a plus