Assistant Manager Optical Configuration

About the role

The Assistant Manager Optical Configuration will lead the configuration and optimisation of long‑haul FTTH, PTN, OTN and DWDM networks. You will provide advanced technical support to the Core Transmission team and ensure seamless network performance for corporate customers.

Key responsibilities

• Configure PTN, OTN and DWDM devices for long‑haul and FTTH networks.
• Provide advanced level support to the Core Transmission team.
• Coordinate and implement new Core Transmission network entities after completing all required checks.
• Analyse key performance parameters to optimise network performance.
• Perform health checks and manage corrective and preventive maintenance routines.
• Handle emergency situations in coordination with vendors and regional teams, ensuring the emergency plan is followed.
• Identify outages quickly, deliver real‑time technical support, and manage first‑level escalation.
• Maintain premium support for corporate business customers, managing complaints and experience.
• Escalate issues through vendor matrices and internal second‑line teams, sharing ETTR updates with customers.

Required profile

• Bachelor’s degree in Telecommunication, Electronics, Electrical Engineering or a related field.
• 5‑6 years of relevant experience in telecom network configuration and optimisation.
• Strong communication, presentation and leadership abilities.
• Ability to manage projects, time and pressure effectively.

Required skills

• PTN configuration
• OTN configuration
• DWDM configuration
• Core Transmission network knowledge
• Network optimisation and performance analysis
• Health‑check procedures and preventive maintenance
• Vendor coordination for emergency handling
• Outage identification and real‑time technical support
• ETTR (Estimated Time To Repair) monitoring