Assistant Manager – Verification

About the role

The Assistant Manager – Verification is responsible for conducting telephonic, email, bank‑statement and physical verifications in line with credit policies, regulatory requirements and internal controls. The role ensures accurate maintenance of Management Information System (MIS) records, documentation and vault/archival records while supporting high‑quality customer service.

Key responsibilities

• Perform cross‑verifications (internal and external) as assigned by supervisors.
• Maintain daily login sheets and prepare/upload physical verification reports.
• Manage MIS for inward and outward documents and ensure compliance with departmental instructions, group policies and regulatory standards.
• Design and implement process‑improvement action plans to enhance efficiency, control and cost savings.
• Coordinate with Complaint Management & Service Quality units to resolve customer inquiries and minimise attrition.
• Continuously review procedures, controls and systems, recommending enhancements for quality, efficiency and risk mitigation.

What we offer

• Competitive salary and benefits aligned with the Fair Pay Charter, including retirement savings, medical and life insurance.
• Generous time‑off policies: annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave.
• Flexible working options with hybrid arrangements and support for home‑office setups.
• Wellbeing programmes such as Unmind, Employee Assistance Programme and mental‑health resources.
• Continuous learning culture with access to development courses, reskilling and upskilling opportunities.