Behavioral Health Care Coordinator

About the role

Citadel Healthcare Management provides healthcare management services for practices across North America. It is seeking a compassionate, highly organized Behavioral Health Case Manager to support patients receiving advanced interventional psychiatric treatments for conditions such as Treatment-Resistant Depression (TRD), PTSD and OCD. The role acts as a liaison between patients, families, providers and insurance carriers to ensure seamless care coordination, treatment access and long-term recovery support.

Key responsibilities

• Conduct initial psychosocial and clinical intake assessments to evaluate eligibility and readiness for advanced interventional treatments
• Educate patients and families on treatment processes, timelines, safety protocols, side effects and expected outcomes
• Coordinate appointments and treatment schedules with psychiatrists, nurse practitioners, nursing staff and other team members
• Maintain accurate patient records in the electronic health record (EHR) system
• Develop, monitor and adjust individualized care plans; conduct regular follow-ups and use tools such as PHQ-9 and GAD-7
• Provide crisis intervention, safety planning and escalation for acute psychiatric distress
• Prepare clinical documentation for prior authorizations, coordinate utilization review with insurance carriers, manage appeals and help patients find financial assistance and community resources
• Develop discharge and aftercare plans and coordinate continuity of care with community providers

Required profile

• MBBS, Psychology, Counseling, Human Services or a related field
• At least 1 year of behavioral health case management, care coordination or patient navigation experience
• Experience in an IOP, psychiatric hospital, behavioral health practice, pain management or neuromodulation/interventional psychiatry setting preferred
• Exposure to utilization review, prior authorizations and insurance appeals highly desirable

Required skills

• Understanding of treatment-resistant conditions such as depression, PTSD, OCD and anxiety
• Familiarity with PHQ-9, GAD-7 and similar assessment tools
• Knowledge of HIPAA regulations and healthcare compliance
• Proficiency with EHR systems and Microsoft Office
• Excellent communication, motivational interviewing and patient engagement skills