Cab Call Operator & Dispatcher (Full-time/Part-time)

About the role

We are seeking a dedicated Operator & Dispatcher to serve as the primary point of contact for our UK customers from our Rawalpindi office. You will handle inbound calls, process bookings and work closely with drivers to ensure reliable, professional service.

Key responsibilities

• Answer inbound telephone calls and accurately record customer booking requests.
• Dispatch jobs to available drivers and monitor trip progress.
• Coordinate with drivers to ensure timely and smooth completion of bookings.
• Respond to customer enquiries, resolve complaints promptly and professionally.
• Maintain accurate communication and booking logs throughout each shift.
• Manage multiple bookings and tasks in a fast‑paced environment.

Required profile

• Previous experience as a dispatcher, operator, controller or customer service professional.
• Experience in taxi, private hire, transport or logistics industry is preferred.
• Excellent spoken English and strong communication abilities.
• Ability to stay calm, organised and professional under pressure.
• Strong attention to detail and multitasking capability.
• Reliable and responsible work approach.

Required skills

• Use of dispatch, booking, scheduling or transport management software.

What we offer

• Competitive salary based on experience and skills.
• Friendly, supportive and professional office environment.
• Opportunities for career growth and progression within the company.
• Skill development in the UK transportation industry.
• Stable position with an established and growing organisation.