Cabin Crew – Passenger Service & Safety

About the role

The cabin crew member acts as the airline’s ambassador, delivering excellent customer service while ensuring passenger safety and comfort throughout the flight. The role requires readiness to operate, adherence to company policies, and a positive corporate image.

Key responsibilities

• Attend pre‑flight briefings, conduct safety checks, and ensure proper grooming and fitness for assigned flights.
• Instruct passengers on safety procedures, administer first aid when needed, and report any irregularities to the cabin supervisor or captain.
• Welcome passengers, assist with boarding, handle on‑board sales, and manage cash or credit card transactions securely.
• Perform pre‑flight equipment checks, ensure cabin cleanliness, and coordinate handover with catering and maintenance staff.
• Complete post‑flight briefings, assessments, and reports, and act as cabin supervisor when designated.

Required profile

• Diploma or Higher Secondary Certificate; travel/tourism diploma is a plus.
• Good health, fit to fly, and presentable appearance.
• Strong customer‑service orientation, ability to handle stressful situations and difficult passengers.
• Excellent verbal and written communication skills in English; other languages are advantageous.

Required skills

• Proficiency in Microsoft Office.