Call Center Representative

About the role

We are building a world‑class healthcare call centre in Lahore that supports patients and providers across the United States. You will handle real‑time patient interactions, helping them schedule appointments, follow up on care, and answer health‑related questions. Every call contributes to better patient outcomes.

Key responsibilities

• Handle inbound and outbound calls with U.S. patients.
• Assist with appointment scheduling, follow‑ups, and general support.
• Accurately document each interaction in our systems.
• Follow patient privacy and HIPAA standards (full training provided).
• Collaborate with the team to maintain smooth operations during busy shifts.

Required profile

• Clear, fluent English – spoken and written.
• Calm, friendly, and patient demeanor, especially under pressure.
• Willingness to work U.S. night hours (8 PM – 5 AM).
• Computer literate and quick to learn new tools.
• Reliable and punctual attendance.

Required skills

What we offer

• Competitive pay plus performance bonuses.
• Two full days off every weekend.
• Full paid training on healthcare systems and workflows.
• Clear career growth in a fast‑expanding company.
• A supportive workplace where women are welcomed and encouraged.
• Meaningful work helping real patients on real moments, with U.S. holidays observed.