Cisco Services Specialist

About the role

The Cisco Services Specialist supports Zones' Cisco Services business by driving revenue, managing pipelines, and acting as the primary internal point of contact for Cisco product and program queries. The role blends sales, analytics, and technical expertise to deliver high‑impact results.

Key responsibilities

• Develop and maintain expertise in Cisco Services products, programs, and policies.
• Proactively drive revenue through outbound calling and collaboration with Zones sales teams.
• Maintain and track CRM pipeline, deal registration, and open quotes to close opportunities.
• Provide subject‑matter expertise and guidance on Cisco Services strategies for target segments.
• Deliver weekly business reports and identify recurring issues or trends.
• Create and maintain automated Excel/VBA templates for quotes, reports, and order completion.

Required profile

• Bachelor’s degree in engineering, IT, or related field.
• Ability to work with minimal supervision and handle multiple tasks under pressure.
• Strong written and verbal English communication skills.

Required skills

• Microsoft Excel (advanced, including VBA automation).
• Visual Basic for Applications (VBA) development.
• Knowledge of Cisco products and services.
• Cisco Sales Expert Program (CSEP) certification.
• A+ certification.

What we offer

• Comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme.
• Additional perks such as complimentary meals and access to an in‑house gym.
• Inclusive and diverse workplace with equal opportunity employment.