City Lead - Last Mile Delivery

About the role

A client of PostEx is hiring a City Lead for last-mile delivery operations in Sialkot. The City Lead oversees delivery across the assigned city, ensuring timely deliveries, efficient branch management, team productivity and operational excellence.

Key responsibilities

• Oversee last-mile delivery operations across multiple branches.
• Manage branch managers, riders and delivery teams.
• Ensure timely shipment deliveries and monitor pending shipments and return rates.
• Monitor rider productivity, route planning and resource allocation.
• Oversee COD collections, cash reconciliation and shipment debriefing.
• Track operational KPIs and ensure delivery targets are met.
• Resolve operational issues and improve delivery efficiency.
• Coordinate with central operations and cross-functional teams.
• Ensure compliance with company SOPs and operational policies.

Required profile

• Bachelor's degree in Business Administration, Supply Chain or a related field.
• 3-5 years of experience in logistics, courier or last-mile operations.
• Experience managing multiple branches and large operational teams.
• Strong understanding of shipment handling, rider management and COD operations.

Required skills

• Proficiency in MS Excel.
• Operational management systems.