Claims Support Specialist – Insurance Follow‑Up & Records Retrieval

About the role

We are seeking an English‑speaking Claims Support Specialist to join Bush & Bush Law Group’s personal injury team. The role focuses on communicating with insurance adjusters and obtaining police reports to support attorneys and clients.

Key responsibilities

• Contact insurance adjusters to verify claim status and gather claim information.
• Follow up on Letters of Representation and claim acknowledgments.
• Request and obtain police reports from law‑enforcement agencies.
• Document all communications accurately in the case‑management system.
• Track outstanding requests and follow up as needed.
• Collect adjuster contact details, including direct phone numbers and email addresses.
• Escalate issues or delays to management when appropriate.
• Maintain organized records and ensure timely updates to case files.

Required profile

• Excellent verbal and written English communication skills.
• Strong phone etiquette and professionalism.
• Prior experience in customer service, claims, insurance, legal support, or call‑center environments (preferred).
• Strong organizational and follow‑up abilities.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable making a high volume of outbound calls.

Required skills

• Proficiency with Microsoft Office.
• Experience using web‑based case management or similar systems.

What we offer

• Positive, supportive team culture.
• Impactful role within a growing law firm.
• Opportunities for career advancement and professional development.
• Flexible work arrangements to promote work‑life balance.