Client Success Manager – Solar & Renewable Energy

About the role

We are seeking a proactive Client Success Manager to own the post‑installation customer journey for solar and battery projects. You will be the primary point of contact after installation, ensuring clients receive documentation, support, and a positive experience.

Key responsibilities

• Take ownership of customers after installation, act as the main contact, and provide timely updates.
• Send all required post‑installation documentation, follow up on missing items, and maintain accurate records.
• Manage post‑installation issues, coordinate with installers, project managers, technical support and suppliers, and keep customers informed until resolution.
• Follow up for customer satisfaction, request Google reviews, and identify satisfied clients for testimonials.
• Assist with payment follow‑ups, communicate outstanding balances, and report to management.
• Maintain issue trackers, update internal systems, and support general administrative duties.

Required profile

• Highly organised, detail‑oriented and able to manage multiple customers simultaneously.
• Excellent written and verbal English, confident communication via phone, email and messaging.
• Calm and professional when handling complaints or frustrated customers.
• Proactive, able to work independently without constant reminders.
• Previous experience in customer success, service, account management or related roles, preferably in renewable energy.

Required skills

• Proficiency with spreadsheets.
• Experience using CRM systems.
• Familiarity with project management platforms.