Client Support Executive - B2C

About the role

The Client Support Executive will manage daily operational requests from a B2C client, coordinate job progression with internal teams and contractors, and drive inbound sales activities. The role focuses on delivering high client satisfaction while meeting aggressive sales and conversion targets in a fast‑paced environment.

Key responsibilities

• Respond to and manage daily operational job requests received from the client.
• Coordinate job progression with internal teams and external contractors to ensure timely delivery.
• Handle inbound sales requests, prepare job scopes and close jobs efficiently.
• Identify and pursue business development opportunities within the existing client account.
• Maintain strong client relationships and monitor satisfaction levels.
• Track job statuses, follow up on pending actions and proactively resolve issues.
• Ensure all client communication is professional, accurate and timely.
• Meet and exceed assigned sales, conversion and performance targets.
• Maintain accurate records in CRM and internal systems.
• Support continuous improvement of processes and client experience.

Required profile

• Excellent communication and negotiation abilities.
• Proven sales and closing capability.
• Strong client handling and relationship management skills.
• Effective time‑management and multitasking.
• Problem‑solving and decisive decision‑making.
• Ability to work under pressure in a fast‑paced environment.
• Organised with strong follow‑up skills.

Required skills

• CRM (experience with internal CRM systems)