Cloud Technical Specialist

About the role

The Cloud Technical Specialist provides expert technical and licensing support for Microsoft cloud solutions, ensuring a high‑quality experience for partners and end customers. This role involves day‑to‑day operational assistance, troubleshooting, and consultation for Microsoft 365 and Azure environments while working flexible rotating shifts.

Key responsibilities

• Deliver exceptional technical and licensing support for Microsoft cloud solutions, maintaining high customer satisfaction.
• Provide expert support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID.
• Troubleshoot identity and access management issues such as authentication, SSO, MFA, user provisioning, and directory synchronization.
• Manage Azure subscriptions, virtual machines, network configurations, VPN gateways, availability sets, monitoring, and resource‑consumption reporting.
• Serve as the primary contact for technical and licensing inquiries related to Microsoft 365, Azure, and CSP offerings.
• Ensure timely resolution of support requests while meeting established Service Level Agreements.
• Collaborate with Microsoft, partners, and internal teams to escalate and resolve complex technical challenges.
• Conduct technical consultations and provide operational support to customer administrators and IT teams.
• Stay current on Microsoft cloud technologies, licensing programs, and industry trends through continuous learning and certification.
• Adapt to rotating shift schedules and changing business or customer requirements.

Required profile

• Independent thinker with strong decision‑making abilities.
• Strong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.
• Solid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.
• Experience troubleshooting cloud infrastructure, networking, authentication, and end‑user productivity services.
• Excellent customer service, communication, analytical, and problem‑solving skills.
• Experience with ticketing systems such as Service‑Now.
• Ability to manage multiple priorities in a fast‑paced support environment while maintaining a customer‑first approach.

Required skills

• Microsoft 365
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Intune
• Microsoft Entra ID (Azure AD)
• Azure (VM, networking, VPN, monitoring)
• ServiceNow

What we offer

• Life insurance, optional health insurance, EOBI, and a voluntary pension scheme.
• Complimentary meals and access to an in‑house gym.
• Inclusive, diverse workplace with equal‑opportunity policies.