Cold Calling Team Director

About the role

We are seeking a Cold Calling Team Director to build and lead a new call centre that will supplement our existing lead volume, deepen vendor insights, and capture leads in challenging regions. The role involves end‑to‑end creation of the operation, from strategy to daily coaching.

Key responsibilities

• Design and launch the cold‑calling operation from scratch, defining structure, hiring plan and processes.
• Recruit, train and manage callers, team leads and quality assurance staff as the team scales from a few members to 30‑50+.
• Develop and optimise dialing strategy, number rotation, warm‑up and deliverability to maintain high connect rates.
• Establish lead‑qualification standards to ensure marketplace‑ready, compliant leads.
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and take daily corrective actions.
• Collaborate with product, data and engineering teams to integrate dialer, CRM and lead pipelines.
• Provide real‑time coaching and performance management during US business hours.

Required profile

• 5+ years of hands‑on experience in cold‑calling operations, preferably in real‑estate wholesaling.
• Proven track record building or scaling outbound calling teams of 10‑50+ members from the ground up.
• Deep understanding of dialing systems, number reputation, spam flagging and call deliverability.
• Experience with CRMs and dialers such as ReadyMode, Podio, GoHighLevel or similar platforms.
• Strong analytical mindset, comfortable managing performance through metrics and making rapid decisions.
• Ability to execute tasks personally (set up campaigns, run calls, debug issues) in addition to managing the team.
• Advanced English for daily communication with US‑based teams and live coaching.
• Availability to work overlapping US business hours and manage operations in real time.

Required skills

• ReadyMode (or equivalent dialer)
• Podio
• GoHighLevel (or similar CRM/dialer)
• CRM integration
• Dialing system configuration
• Analytics and performance‑metric management