Customer Retention Executive

About the role

Callopedia is a customer retention and engagement firm based in Karachi. We help businesses reconnect with existing and inactive customers through professional communication and personalized outreach. We are seeking confident, customer‑focused individuals to join us as Customer Retention Executives.

Key responsibilities

• Contact existing and inactive customers via outbound calls and follow‑up conversations.
• Build positive relationships, understand customer needs and concerns.
• Handle objections professionally and provide relevant solutions.
• Encourage customers to continue engaging with and purchasing from our clients.
• Maintain accurate customer records and follow‑up information.
• Achieve assigned performance, quality, and retention targets.

Required profile

• Strong spoken English with clear, professional communication.
• Excellent listening, questioning, persuasion, and objection‑handling abilities.
• Previous experience in customer retention, call centre, telesales or related fields is preferred.
• Ability to build rapport quickly and maintain positive relationships.
• Comfortable working with daily call volumes, performance targets, and quality metrics.
• Positive attitude, confidence and willingness to learn.

Required skills

• Computer literacy (basic computer skills for record keeping).

What we offer

• Incentive bonus.
• Leaves.