Customer Service Advisor – International Logistics

About the role

You will join DHL’s “Insanely Customer Centric” team as a Certified International Specialist, handling inbound calls and chats, and supporting sales initiatives across a global network.

Key responsibilities

• Handle incoming calls and chats related to booking, tracking, and shipment inquiries.
• Respond to emails within defined SLAs and maintain departmental service levels.
• Collaborate with Operations, Sales and other departments to resolve customer issues quickly.
• Generate sales and cash leads for the Commercial department and up‑sell DHL value‑added services.
• Promote DHL electronic shipping solutions to increase e‑commerce penetration.

Required profile

• Bachelor’s degree with 1‑2 years of relevant experience.
• Functional knowledge of MS Office.
• Proficiency with telephone and order‑booking systems.
• Excellent spoken and written communication, negotiation and interpersonal skills.

Required skills

• MS Office
• Order booking systems

What we offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.