Customer Service Advisor – Temporary

About the role

Join DHL’s Insanely Customer‑Centric team as a Customer Service Advisor on a temporary basis. You will be the first point of contact for customers worldwide, handling inquiries about bookings, tracking, and shipment issues through calls, chats, and emails.

Key responsibilities

• Respond to customer interactions via phone, chat, and email, ensuring professional service levels.
• Coordinate with Operations, Sales, and other internal teams to resolve issues efficiently.
• Support departmental service‑level targets and complete tasks assigned by supervisors.
• Generate sales and cash leads, promote DHL value‑added services, and encourage adoption of electronic shipping solutions.
• Provide courteous communication, timely service recovery, and proactive updates on potential delays.
• Collaborate with the DHL network to address customer concerns within agreed expectations.

Required profile

• Bachelor’s degree or equivalent.
• 1–2 years of relevant customer‑service experience.
• Strong interpersonal and time‑management abilities.

Required skills

• Proficiency with MS Office.
• Experience using CRM systems.

What we offer

• Temporary contract with a global logistics leader.
• Opportunities for professional development and exposure to international operations.