Customer Service Executive – Night Shift (US Operations)

About the role

We are looking for a Customer Service Executive to join our in‑house US operations on a night shift. The position is fully focused on supporting our own US customers, offering a stable career without the uncertainty of third‑party campaigns.

Key responsibilities

• Handle inbound and outbound customer queries for US clients.
• Provide professional solutions aiming for first‑contact resolution.
• Utilise premium CRM platforms such as Salesforce and HubSpot to manage interactions.
• Maintain high quality standards measured by CSAT and QA scores.

Required profile

• Fluent English with a neutral or American accent (non‑negotiable).
• Minimum 6 months experience in an international BPO or customer service role.
• Willingness to work the night shift (6:00 PM – 2:00 AM).
• Based in Gulistan‑e‑Johar Block 14 or Gulshan‑e‑Iqbal Block 13C.

Required skills

• Salesforce
• HubSpot

What we offer

• Performance incentives up to PKR 20,000 per month based on quality metrics.
• Attendance allowance of PKR 3,000 paid on time.
• Clear promotion path from Team Lead to Operations Manager.
• Stable employment with guaranteed monthly payouts.